Facil'Aires privacy policy

Last updated: 23 October 2026. Applies to version 1.0.0 and later. This is a translation of the French policy (www.facilaires.com/confidentialite), which prevails in case of doubt.

Facil'Aires shows the motorway rest areas still ahead of you on your route, with their services. This page describes exactly what data the app uses, what leaves your phone and what does not.

It is written to be read, not to cover ourselves. If anything seems unclear, write to us, the address is at the bottom.

In two sentences

Facil'Aires has no account, no ads, no trackers, and builds no profile. Your location is used during a trip, on screen, and the app keeps no record of your movements.

Who is responsible

Facil'Aires is developed by a private individual, in a personal capacity. Contact: contact@facilaires.com.

There are two Facil'Aires servers, and each does only one thing.

The first calculates routes. It receives your starting point and your destination, replies, and keeps nothing. No log of calculated routes, no IP address recorded: this is a checked setting, not an intention.

The second receives the feedback you send us, and nothing else. It is only used when you tap "Send the report" on the "Send feedback" screen. The app never talks to it at any other time: not at launch, not during a trip, not in the background. What it keeps is described below, and it is hosted in France.

The other exchanges described below take place directly between your phone and public or open services, with no intermediary on our side.

There is still no account, no device identifier and no profile. We do not ask for your email address either: feedback arrives with no name and no address. It does include your phone model, its Android version, its screen size and your settings: this does not name you, but it may lead us to think that two pieces of feedback come from the same phone. This is how we group reports of the same problem.

Location

Why. Without knowing where you are, the app cannot tell which rest areas are still ahead of you, how far away they are, or when you will get there. That is its whole purpose.

When. Only during a trip that you have started, and while the "Facil'Aires, trip in progress" notification is displayed. You can tap "Stop" on it at any time.

Never in the background without your knowledge. The app does not request the background location permission (ACCESS_BACKGROUND_LOCATION). Technically, it therefore cannot follow you when you are not using it.

What it does with it. Your position is compared with the route to work out your progress. It lives in memory for the duration of the trip. No trip history and no record of your movements is saved on the phone.

What leaves your phone

Six exchanges, each triggered by a specific action. None of them carries an identifier: there is no account, no device number and no advertising identifier. As with any internet connection, the service contacted sees your IP address.

These services have their own privacy policies, over which we have no control.

What never leaves: your favourites, your saved rest areas, your rest area notes, your recent searches, your settings, your statistics, and the diagnostic log until you send it yourself.

When you tap "Navigate"

The app hands over to the navigation app you chose in the settings (Waze, Google Maps, TomTom, Coyote or Roole), passing it the coordinates and the name of the place. From then on, that app's privacy policy applies, not ours.

What stays on your phone

Everything is stored in the app's private storage, which other apps cannot access.

• Favourites and 10 recent destinations, with their name and coordinates. You can clear the recent ones at any time from the home screen, and remove a favourite with one tap.
• Your saved rest areas, with the name and position of each one. You remove a rest area with one tap on the bookmark on its page.
• Your rest area notes, saved or not. Removing a rest area from your saved ones keeps its note; you delete the note from the rest area's page.
• Your settings: fuel, powertrain, navigation app, theme, units, language.
• Your statistics (kilometres, driving time, stops), off by default. They never leave the phone and can be reset from their screen.
• The map cache, which rebuilds itself.

Uninstalling the app erases all of it.

Backup and changing phones

• Nothing goes into your Google Drive backup. Not your favourites, not your saved rest areas, not your notes, not your recent destinations, not the map cache.
• Your favourites, saved rest areas, notes and settings do follow you during a direct transfer from one phone to another, the one Android offers when you change devices. The copy goes from one device to the other, without passing through a third party.
• On Android 11 and earlier, the system cannot tell the two cases apart. On those versions, nothing is backed up or transferred, which is the cautious side of the choice.

The diagnostic log

On by default, because feedback without it explains almost nothing: we know something went wrong, never why. You can turn it off whenever you like, in Settings then Privacy.

When it is on, it records what the app does. Anything that could identify you is reduced at the time of writing, not at the time of sending, so the file on the phone is already minimised:

• locations are rounded to about 110 metres;
• destinations and favourites only appear in a shortened, encrypted form;
• the texts you search for are never written, only their length is;
• rest area names and motorway numbers are in clear, as they are public infrastructure and this is what makes diagnosis possible.

The log is kept for 7 days, it is never backed up, and turning it off erases it. It only leaves if you tap "Send feedback". The screen shows you the exact file that will be attached: it sits under "What the report contains", a section that one tap expands, and nothing is removed from it.

The screenshots you attach

You can add screenshots to feedback. Two things to know, because this is the most personal content that can leave the phone:

• you choose them one by one in the system photo picker. The app has no access to your gallery and only sees the images you select;
• you can review them in full before sending. The list shows a square, and therefore cropped, thumbnail; one tap opens it full screen, exactly as it will be sent, with a button to remove it. Nothing is changed or hidden automatically: a screenshot may show a destination, an address or a name, look at them before sending.

What we keep from feedback, and for how long

When you tap "Send the report", the content shown on the screen goes to our server. Here is exactly what happens to it.

• It arrives with no name and no address. We do not ask for your email, and the app sends no identifier. We therefore cannot reply to you. The phone model, its version and your settings may however lead us to think that two pieces of feedback come from the same device.
• The log and the screenshots are erased after 90 days, automatically.
• The record itself is kept: the date, the app version, the phone model, its Android version, its screen size, your settings, your message and the status of its handling. This is what lets us know what has been fixed, and avoid having you report the same thing twice.
• Nothing is stored in the public part of the website. The files are written outside it, and the server serves them to no one.
• The IP address is not written on the record. To limit the number of submissions and prevent abuse, we keep a fingerprint calculated from it, and erase it by the next day at the latest.

To have feedback erased, write to the address below quoting the reference number that the app displays after sending. It is the only way to identify feedback, since we do not know who it comes from: write it down if you think you may come back to it.

If sending fails, for example with no network, the app tells you and offers to go through your email app, as before. Nothing is then sent unless you choose the app that sends it yourself.

Rating the app

After some trips, the app asks the Play Store to show its rating window. The Play Store draws it and decides whether to show it. Nothing is passed to it from you, and the app sees neither the rating nor the comment you leave there: it does not even know whether you rated it.

The "Rate the app" entry in the menu asks the phone to open the Facil'Aires page on the Play Store, like a link. Here too, nothing is passed to it.

In both cases, what you write is a matter for the Play Store and not for the app.

What the app store collects on its side

When the app is installed from the Google Play Store, Google collects crash, performance and installation data on its own initiative, as for any app distributed through this channel. This does not depend on us and uses no component added by the app. See Google's privacy policy.

When the app is installed by hand, from a file the developer sent you, this channel does not exist: the Play Console then reports nothing to us. What the Android system sends to Google on its side depends on your phone's settings and not on the app.

Children

Facil'Aires is intended for drivers. It is not designed for children and does not knowingly collect any data about them.

Your rights

We have no account and no database in your name: your favourites, your saved rest areas, your notes, your trips, your settings and your statistics are on your phone and under your control, and the route server keeps nothing.

The only thing we hold is feedback that you sent us yourself, and it arrives with no name and no address. We therefore cannot find it from your identity. If you want it erased, write to the address below quoting the reference number shown after sending: it is the only way to identify it.

The European General Data Protection Regulation gives you rights that you can exercise by writing to this same address.

Changes

This page is updated at the same time as the app whenever one of these points changes. The date at the top shows the latest revision.

Data sources

Facil'Aires relies on open data: OpenStreetMap (ODbL licence), fuel prices and charging points from data.gouv.fr (Licence Ouverte Etalab), the Base Adresse Nationale (Licence Ouverte), the OpenFreeMap base map and OSRM route calculation.

Contact: contact@facilaires.com